Recently Air Canada was in the news regarding the outcome of Moffatt v. Air Canada, in which Air Canada was forced to pay restitution to Mr. Moffatt after the latter had been disadvantaged by advice given by a chatbot on the Air Canada website regarding the latter’s bereavement fare policy. When Mr. Moffatt inquired whether he could apply for the bereavement fare after returning from the flight, the chatbot said that this was the case, even though the link which it provided to the official bereavement policy page said otherwise.
This is a companion discussion topic for the original entry at https://hackaday.com/2024/02/28/air-canadas-chatbot-why-rag-is-better-than-an-llm-for-facts/