You can’t read the news today without another pundit excitedly reporting how AI is going to take every job you can imagine. Of course, AI will change the employment landscape. It will take some jobs and reduce the need for others. What about tech support? Is it possible that an AI might be able to help people with technical issues better than humans? My first answer was no way, but then I was painfully reminded of something. The question isn’t if AI can help you better than any human can. The question is if AI can help you better than the low-paid person on the other end of the phone you are likely to talk to. Sadly, I think the answer to that question is almost certainly yes.
This is a companion discussion topic for the original entry at https://hackaday.com/2024/03/28/tech-support-can-ai-be-worse/